Store – Frequently Asked Questions (FAQ)

STORE CURB SIDE PICK UP AND WALK IN HOURS:
Mondays through Fridays (excluding holidays) between 11:00am to 4:00pm ET.

QUESTIONS:
All LIFT Store questions can be emailed to shop@lift.ca
.

I’m a current individual member, how do I get my membership discount on store prices?
Under Membership menu, select “login” option and register your account with the same e-mail you registered your membership with, create a password, and then proceed to the Store page to place your order with membership price! Alternatively, you can email your order to shop@lift.ca for pick-up orders.

When can I pick up my order? When will you ship out my order to me?
Store items will be shipped via Canada Post on Tuesdays and Fridays.

Pick up is available between 11:00am and 4:00pm, Monday to Friday. Please allow us time to process your order. When your order is ready, we will send you a confirmation email to book your pick up time slot. At least 1 business day is required for a store item pick up. Orders made before 4:00pm ET can be picked up the following day after 12noon ET.

I can’t pick up my order in person, can someone else pick up for me?
Yes, someone else can pick up your order for you. The designated pick up person must be identified for your order before they show up.

I live in the Greater Toronto and Hamilton Area (GTHA), but your website is not letting me choose pick up. Can I still pick up my order?
Yes, you can. Please note, for local pick up options, please use a city of Toronto address in shipping address (you can use LIFT’s address if your mailing address is outside Toronto, but want to pick up.)

I wanted to make a film purchase, but I noticed it was out of stock on your store. Is the website updated? Do you know when it would be back in stock? Can you give me a timeline?
The LIFT Store website is always up-to-date. If you noticed an item is out of stock, then we, unfortunately, do not have it in stock. We also are unable to give you a timeline on when the film will be back in stock, as it depends on our suppliers. Please be sure to check the website often for updates.

I would like to make a film purchase, but I noticed the specific film is not on your store. Can I still purchase the film from you as a custom order?
Yes, you can. If you are special ordering any Eastman Kodak Company products not listed on the LIFT Store, please reference exact catalogue number from the Kodak Motion Picture Products Price Canadian Catalog found here: https://www.kodak.com/en/motion/page/order-film

What currency are your prices listed in?
All prices on the LIFT Store are listed in Canadian dollars (CAD).
(XE Currency Converter: https://www.xe.com/currencyconverter)
Prices are subject to change without notice.

I bought something off your store, but I would like to return it/exchange it. Can I return/exchange my order?
All sales are final—no exchanges and no refunds.

I purchased film from you, but the cartridge/box/film was defective. Can you replace it?
Any film material found defective cannot be replaced by manufacturer after 30 days from purchase date, per Kodak’s return policy. If you notice damage, please let us know as soon as possible so we can liaise with Kodak representatives to inquire about a replacement for you.

Can I make purchases and pay over the phone? Can I email you my credit card details?
Payments for email and phone purchases are by credit card only (Mastercard, VISA, American Express only). Credit card purchases will only be processed by phone, please do not send your credit card information via email. LIFT does not keep credit card information on file, you will be required to provide all payment details for each and every transaction with the LIFT Store.

Do you process/scan film at LIFT? Can I drop off my film to be processed and scanned?
We do not offer processing/scanning/printing services at LIFT. Members with rental privileges (Production, Production Student and Production Equitable Members) can rent our facilities to process and scan their film themselves. To take a look at the facilities offered, click here.

For a list of film laboratories and scanning companies that can offer lab services, click here.

Does LIFT sell still photography film, or rolled down motion picture film into still photography cartridges?
No. We only sell the motion picture film listed in the store, or by custom order.

My own personal camera doesn’t work anymore. Can I send it to you for repairs?
We do not offer repair services at LIFT. For a list of repair companies, click here.